Broadband firms must tell customers about cheaper deals, watchdog rules

Broadband firms must tell customers about cheaper deals, watchdog rules

Broadband, TV, mobile and home phone companies will have to tell customers when their contract is coming to an end and show them the best deals available under new rules unveiled by Ofcom. The telecoms regulator said the move, the latest in its Fairness for customers programme, could see up to 20 million customers benefit […]

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TalkTalk named UK's worst broadband provider for customer service

TalkTalk named UK’s worst broadband provider for customer service

TalkTalk has been shamed for the quality of its broadband customer service in industry-wide figures released by Ofcom. TalkTalk broadband customers are less likely than average to be satisfied with their service, have more reason to complain and are less likely to have their complaint resolved on first contact, according to the regulator’s annual customer satisfaction […]

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TalkTalk told me it would terminate my contract – and I couldn’t stop it | Money

Two months ago, I received an email from TalkTalk stating that my contract was to be terminated at my request. This was news to me. TalkTalk said a third party had requested it, but it agreed not to terminate. A month later I received another email, again stating my account was to be terminated the […]

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Household bills: loyalty doesn’t pay … and it’s the elderly who pay the price | Money

When it comes to navigating the vast array of suppliers, offers and tariffs for insurance, broadband, television and other services, there is one strategy consumers are told to use to ensure they get the best deal – keep switching. Although frequently seen as being a cumbersome and time-consuming process, moving from one provider to another […]

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Sky customers face bill hikes for TV, phone and broadband services

Sky TV, phone and broadband customers will see their bills rise from 1 April, the telecoms group has confirmed. The average bill will go up by 5.1 per cent, with experts warning that monthly costs could go up by as much as £10, because many Sky customers pay for multiple services. A Sky spokesperson said: […]

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Loyal customers being ‘ripped off’ by £877 a year, study finds | Money

Loyal customers of mobile phone and broadband operators, banks and insurers are being ripped off to the tune of £4bn a year – or as much as £877 per person – according to Citizens Advice, which has lodged a “super-complaint” with the competition watchdog. The charity said customers who stayed with their utility providers were […]

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‘BT won’t refund when its broadband doesn’t work’ | Money

My father is 74, severely disabled and in and out of hospital. He has a package for TV, broadband and phone with BT. Unfortunately, the broadband speed at his south London home is so low he can’t use the internet or watch BT Sport (the main attraction). He wanted to leave BT and it suggested […]

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Superfast broadband could get cheaper as BT cuts charges to rivals | Business

Millions of superfast and ultrafast broadband users could benefit from significant price cuts after BT said it would cut almost £100m from what it charges rivals to use its network. Openreach, the BT-owned subsidiary that controls the UK’s broadband network, is to dramatically reduce what it charges providers such as Sky, TalkTalk and Vodafone to […]

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The villagers who DIYed some of the fastest internet in the UK – video | Global

Frustrated with snail-like internet speeds, the residents of Michaelston-y-Fedw banded together and dug 15 miles of trenches to lay their own superfast broadband cables. It used to take two days to download a film, now it takes minutes, and the villagers are offering their help to others interested in the project  Source link

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